All sales are final unless due to product defect or damage in transit.
No refunds will be issued unless special conditions apply.
If you have any questions or concerns related to refunds please contact us at firstname.lastname@example.org.
Returns for product related issues must be initiated within 14 days of date that the item was received. Returned items will be replaced and sent back to you within 7-10 business days.
To initiate a return due to product defects, damages, or lost in transit please contact us at email@example.com. (Please provide images if applicable)
Hwing Collection will not reimburse shipping charges, nor are we responsible for items returned prior to receiving authorization from an official agent.
We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depend on product type and destination. It can get a bit confusing, that’s why we’ve made these tables to help you out.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
|USA||3-5 business days via USPS
3-8 business days via FedEx SmartPost
|1-3 business days via FedEx|
|Canada||5-10 business days without tracking||1-5 business days via FedEx|
|Australia||5-10 business days without tracking||1-5 business days via FedEx|
|International from USA||5-20 business days without tracking||1-5 business days via FedEx|
|International from Europe||5-10 business days to Europe
10-20 business days worldwide
|1-5 business days via FedEx|
INTERNATIONAL SHIPPING POLICY:
International shipping recipients WILL be required to pay duties/taxes by their nation’s customs in order to obtain possession of their shipment. This charge is determined by the recipient country’s government. Hwing Collection assumes no liability for these charges, nor are we able to predetermine or estimate these fees ahead of time. They are calculated by customs upon arrival of the package. Hwing Collection cannot guarantee an arrival or delivery date, as the customs department can delay release of any package for any reason. It is recommended that you plan for at least 5 business days additional time to receive your shipment. This 5 business day buffer is not a guarantee of time-frame for the release of packages. These delays will vary depending on the nation of delivery, customs department policies and procedures in dealing with the type of product ordered.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the price of your products and your location. Before the final checkout page you will be shown your shipping options (if applicable) and what the cost of shipping will be for each option.
For all orders, we only offer standard shipping. Transit times differ and depends on the location. Orders can take 5-7 days to dispatch and leave the production facility and up to 3-10 days in transit so please be patient.